Trusted by teams at

Acme Co
Globex
Initech
Soylent
Umbrella
Hooli

Why Meiqia

Everything your service team needs, in one place

Built for scale, designed for delight. From first contact to long-term retention.

Smart Customer Service

A unified workspace for every conversation

Aggregate chat, email, voice and social channels into one intuitive inbox. Agents respond faster with full customer context.

  • All-channel inbox with auto-routing
  • Real-time customer timeline
  • Built-in CRM and ticketing
Online Chat

Live chat that converts visitors into customers

Embed a sleek chat widget in minutes. Trigger proactive invitations based on behavior and route high-intent visitors to agents.

  • Lightweight JS SDK
  • Canned responses and shortcuts
  • Visitor behavior triggers
Customer Management

Turn conversations into long-term relationships

Capture every interaction as a structured customer profile. Sync with your CRM and personalize outreach at scale.

  • Auto-tagged customer profiles
  • Segmentation & lifecycle journeys
  • Open APIs and native integrations
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Live Demo

See real-time chat in action

Watch how a live conversation flows between a customer, the AI assistant and a human agent — resolved in under 90 seconds.

Explore Product

AI Capabilities

AI that augments your team, never replaces them

Practical AI tools built into every step of the customer journey.

01

Smart Routing

Automatically assign conversations to the best-suited agent based on skill, workload and priority.

02

AI Reply Assistant

Suggest accurate, on-brand responses to agents in real time. Cut response times by 60%.

03

Sentiment Analysis

Detect frustration instantly and prioritize the customers who need immediate attention.

04

Knowledge AI

Connect your help center and let AI handle tier-1 questions 24/7 with human-level accuracy.

Solutions

Built for every service team

Pre-built playbooks for the industries we serve.

E-commerce

Convert more shoppers with proactive chat

Trigger product-aware conversations, recover abandoned carts and turn visitors into repeat buyers.

Learn more Financial Services

Compliant, secure service at scale

SOC2-ready infrastructure with audit logs, data masking, and role-based access controls.

Learn more Education

Support every student journey

Onboard, advise and retain learners with personalized conversations across channels.

Learn more SaaS & Tech

Ship faster with developer APIs

Integrate customer service into your product with our RESTful API and webhooks.

Learn more Retail

Bridge online and in-store service

Unify customer histories across POS, mobile and web for a single view of every shopper.

Learn more Healthcare

HIPAA-ready patient support

Secure messaging, appointment booking and follow-ups designed for healthcare workflows.

Learn more

Customer Cases

Trusted by industry leaders

Real outcomes from real teams using Meiqia every day.

E-
E-commerce

Lativ doubled conversion with proactive chat

+42% conversion rate
Fi
FinTech

WeBank scales service with AI assistant

90s avg. resolution time
Ed
Education

VIPKid supports 100k+ students globally

24/7 AI support coverage

Ready to transform your customer service?

Start your 14-day free trial — no credit card required. Get up and running in under 10 minutes.

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